Who Are We? 

InterCloud’s premier platform accelerates growth and innovation by removing network complexity, giving companies complete control of the security, sovereignty, and performance of their global connectivity. Our customers get complete peace of mind while their networks are transformed from being a burden to a critical business asset. We deliver, thanks to our straightforward, managed, end-to-end multicloud platform, which is backed by a secure global network.

We enable our customers with a range of products aside cloud connectivity, network services and security, leveraging our global infrastructure backbone.

Who are we looking for...

The NOC Manager will lead the teams that supports and maintains our network infrastructure and systems in order to meet company goals and provide a reliable and effective infrastructure for the Company’s customers and backbone, while being hands on.

Your responsibilities:

• Monitor, manage, and mentor the infrastructure operations and support team
• Ensure the primary infrastructure systems within the network (network devices, servers, systems, VDI …) are effectively maintained, and administered to ensure smooth reliable operations
• Ensure effective monitoring, maintenance, and administration of automated network, server, power, and security alerting systems
• Ensure effective monitoring, maintenance, and administration of automated backup systems to ensure data continuity and integrity for all systems
• Oversee coordination and communication with suppliers and subcontractors.
• Oversee incidents, requests, and change management with the corresponding teams
• Ensure SLAs are correctly defined and met
• Ensure maintenance of effective 24-7 operations with rotating on-call schedule, escalation paths, and emergency response plans
• Oversee maintenance of the infrastructure inventory and ensure maintenance of critical spares at all facilities
• Ensure effective coordination and cooperation with the all company’s departments to smoothly facilitate the resolution of cross domain incidents/requests/situations
• Oversee, maintain, and build documentation for both end users and IC staff
• Coordinate and collaborate with the rest of IC, IT, Engineering and the business at large to identify and implement opportunities for continuous improvement
• Model company core values

Required qualifications...

• Bachelors of Science in Technology/Engineering fields with minimum 10 years of experience in Network, IT infrastructure management role, masters degree in a related field
• Strong demonstrable fundamental technical knowledge of networks, systems, and general IT systems
• Experience with several of the following technical areas: Server hardware, enterprise, VMWare (ESXi, vcenter, and Horizon), network switches/routers/firewalls (Juniper preferred), enterprise backup software, enterprise monitoring software, Microsoft Windows (server and desktop), Linux, Microsoft SQL, Python, PowerShell, VBScript, and/or Ansible
• Thorough knowledge of ITSM best practices and supporting systems (Atlassian preferred)
• Management experience